Yes, you will need to verify that any computer that will be used to access NexusConnect has the following software and version minimums:

• Internet Explorer 9.0 or Higher
• Access to the Internet

Check to see that your NexusConnect site is not in compatibility mode or that you do not have the https://connect.nexussystems.com URL saved in your compatibility settings.

To review, go to Tools>> Compatibility View Settings.

PDF, Word (.DOC, .DOCX), and Excel (.XLS, .XLSX), PNG, JPG are the acceptable file types that can be uploaded into NexusConnect.

NexusPayables is an application that helps to automate the AP process. NexusConnect is a sister

application that grants access for suppliers to submit invoices directly into customers’ NexusPayables site.

The list of customers shown are existing customers on the NexusPayables platform.

You will only need to register one time. Each customer will need to authorize your account to submit and access data.

You will need to contact your customer point of contact(s); which can be stored under the Contacts

section.

You can contact Nexus Systems, through the “Contact Us” link at the bottom of the webpage.

Yes, you can setup as many user profiles as needed from your Admin User Profile.

The Admin User Profile is created when a new supplier account is created in NexusConnect. Because there are unique Tax IDs per organization, NexusConnect reads those Tax IDs into single accounts for each organization that enrolls.

Under “My Profile”, the Admin User has a tab entitled “Users” where they are then able to invite co- workers via an invite email or copy/paste the URL.

Yes, under “My Profile”, the Admin User has a tab entitled “Users” where they can inactivate unwanted users.

All customer authorizations (pre-existing or new) are granted to your entire company’s users on your account.

Submitted invoices are delivered to the customers’ NexusPayables application every 7 – 10 minutes.

The log-in page of NexusConnect provides a Forgot Password link. The user will need to enter their user name and email to have the system send a temporary password after clicking the Forgot Password link.

To create a favorite, enter the Location/Property Name, Code/ID, or Street Address and click Search to display returned results matching your lookup. From there click on the Add to Favorite button to include that in your drop down for quick indexing.

No, for better accuracy and quicker indexing the process has changed to require users to pick from the Favorites drop down option.

When logged into NexusConnect, click on the My POs menu icon to bring you to the PO Register. From there, select the corresponding customer who sent you the message to display the Purchase Order for review. Click the row to display the PO and either Accept or Reject the PO for your customer.

The PO Register filters data by customer. Make sure you have filtered the data by the correct customer to see the Purchase Orders for review.

Purchase Orders remain visible in the PO register for 90 days from when the PO was created by the customer. After 90 days, the PO will no longer be visible in NexusConnect.

Click on the My Policies menu icon to load the Insurance Register. From there, select the customer from the drop down that was mentioned in the email. Click the corresponding policy and update the records accordingly. Then click deliver. Remember to upload a copy of the latest version of the policy before delivery.

The Insurance Register filters data by customer. Make sure you have filtered the data by the correct customer in order to see the policies for review.

The system allows for six (6) attempts total. Once you reach three (3) incorrect attempts, the remaining attempts left are shown before locking out the user.

The lock out is a 30-minute duration. You will receive an email at the time of lock out that tells you the time marker when the lock out on your account expires. Once that has passed you will be able to log in again.

Not at this time. Please waiting the duration of 30 minutes for your account to be unlocked.

The Payments Center is a module that gives NexusConnect Admin Users the ability to enroll in payment terms and types with their customer(s) via Nexus Payments. Once enrolled, NexusConnect users will have visibility on future payments including a dashboard for 3 month transaction trends (for multiple payment types), visibility in uncollected payments and existing payment terms per customer.

Nexus Payments is a virtual payment enrollment that allows NexusPayables customers the flexibility of offering multiple payment types to their suppliers on NexusConnect. By enrolling, payment terms and types are defined and can be configurable at the NexusPayables customer’s discretion.

Go to the Payment Customers page within the Payments Center and you can enroll with any customer signed up with Nexus Payments. If you do not see any customers listed, please contact your customer POC to get started.